Last Updated: June 15, 2020
Trust is a business development platform. Our services help businesses better understand the businesses they work with and discover new ones to grow with, so we treat privacy with the utmost importance.
While we’ll only collect a limited amount of data during our Beta Launch Program, when you use our services you will share some data with us. So we want to be transparent about the information we collect, how we use it, when and how we might share it, and the controls we provide you to access, control, and delete your information.
We invite you to take a look below to learn more. We tried to write this privacy policy in a friendly, digestible manner, but if you still have any questions about our privacy policy, please contact us at privacy@trust.co.
WHAT INFORMATION WE COLLECT
We collect three basic types of information:
1. Information you provide us. We collect your name, business name, email address, information accessible through your accounts that you provide us access to (including financial accounts), and other information you provide through our site and when you contact us. If you sign up for our Beta Launch Program, we’ll also collect information when you set up an account, connect your data sources, create policies, request support, or otherwise send us information.
2. Information we receive from third parties. We may receive personal information about you from third parties and combine that with information we collect through our services. For example, we may obtain information when you login through a third-party website, application, or authentication service. These services will authenticate your identity and provide you the option to share certain personal information with us, which could include your name, email address, or other information. We are not responsible for how those third parties collect or use your information -- the data we receive from these third-party sites is dependent upon that third party’s policies and your privacy settings on that third-party site. As always, we encourage you to review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our services, and if necessary, adjust your privacy settings on third-party sites and services before linking or connecting them to our services.
3. Information we get when you use our site. We automatically log information about you and your device when you visit our site and use our services. For example, when you visit our site, we learn your operating system type, browser type, and IP address. We also learn how you use our site, including the pages you visit and forms you fill out. When you participate in our Beta Launch Program, we collect additional information about how you use our services. For example, we learn how many data integrations you make, how many businesses you connect with, how many policies you create, how often you log in, and the number of support tickets you create.
We use different technologies to collect and store information, including cookies. You can learn more about cookies and these other technologies here.
HOW WE USE YOUR INFORMATION
During the Beta Launch Program, we will use your information to provide you with services that we will continuously test and improve. Here is a list of how we will use your information (including, at times, information we collect from cookies or other technology):
- develop, operate, maintain, improve, and protect our services. This includes things like providing the services you request, contextualizing and enhancing your experience with our services, applying labels based on your interactions with our services, showing you custom content, deciding what we should develop next, and responding to your support requests.
- monitor and analyze usage and trends, including logs we generate when you use our services, to help us understand how our services are used. Among other things, this helps us understand which features are most popular, determine where to allocate our development and marketing resources, diagnose bugs, and enhance and improve the safety and security of our services.
- send you communications, including by email. For example, we may use your email address, usage logs, or emails or messages you send us to respond to comments, questions, and support inquiries, share information about our products, services, updates, security alerts, technical and administrative notices, and promotional offers that we think may interest you. To protect your account, we may also use your information to verify your identity before responding. We’ll make sure that, at any time, you can opt out of marketing messages and promotional offers we may send.
- protect against, investigate, and deter abusive, fraudulent, unauthorized, or illegal activity, to enforce legal terms and usage policies related to our services, and to comply with legal requirements.
WHEN WE MIGHT SHARE YOUR INFORMATION
We may share your personal information:
- with your consent or at your direction
- with third parties at your request
- with third parties who may have products or services we think you may enjoy
- when others need your information to do work for us
- when we do a business deal, or negotiate a business deal, in which we’d be selling or transferring all or a part of our business or assets (such as a merger, financing, acquisition, or bankruptcy transaction or proceeding)
- For legal or safety reasons, such as:
-- complying with applicable laws
-- responding to lawful requests and legal processes
-- protecting the rights and property of Trust, our agents, customers, and others
-- sharing information in an emergency, such as protecting the safety of our employees and agents, our customers, or anyone else
CONTROL OVER YOUR INFORMATION
We want you to be in control of your information, so we have provided you with the following tools:
- Marketing opt out. If we send you marketing emails or promotional offers, we’ll be sure to let you know how to opt out. If you do opt out, we’ll still send emails about your account activity and service-related communications, and other non-marketing emails.
- Deletion and revoking permissions. You can delete some information—like policies—directly through our services. You may also revoke permissions—like data connections—directly through our services. Of course, if you delete information or revoke permissions, certain services and opportunities may lose full functionality or availability. If you would like to delete any other information or revoke any other permissions, email privacy@trust.co and we’ll help you out.
- Access, revision, and correction. You can access and edit much of your personal information, including your account information and data sharing preferences, through our services. If you have any other requests, please send them to privacy@trust.co. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by emailing us at privacy@trust.co.
INTERNATIONAL TRANSFERS
We process information on servers located in the United States. This means that your personal information may be transferred to and stored in a country outside of where you live.
HOW TO CONTACT USIf you have any questions about this privacy policy or our site, please contact us at privacy@trust.co. You may also reach us at our address:
Trust Software, Inc.
1207 4th Street, 400A
Santa Monica, CA 90401
CHANGES TO THIS PRIVACY POLICY
We may change this privacy policy from time to time to reflect the changes in our business and practices. When we do, we will be sure to let you know and we will update the Last Updated date at the top of the page. Sometimes we may provide you with additional notice, such as adding a statement to our sites homepage or sending you an email. Continuing to use our services after we publish changes to this privacy policy means that you are consenting to the changes.
